Standard Order Processing and Shipping Timelines
When can I expect my order to ship?
Orders with Air and Surface shipping are generally shipped on the next working day.
Bangalore orders with Local delivery shipping will be shipped on the same day normaly if the order is placed before 2pm except on Sundays.
Tracking information will be automatically sent to your email. Once shipped, packages take 1-4 business days to arrive.
Products that are part of the same order may ship separately, so your order could arrive in multiple packages on slightly different days. You'll receive order tracking information for each item once shipped.
We do not have control over carrier service disruptions or delays once shipped. However, we will do our best to follow up and expedite the delivery from our side.
What if I need change my order?
If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request. New Shipping charges will be applied based on the changes to the order made.
Can I get same day delivery?
We offer same delivery only within Bangalore Orders placed before 2pm.
What are your shipping rates?
Shipping rates depends on
1. Volume of each plant or product
2. Shipping Method you choose
3. And your location
Shipping will calculated while check out based on the above factors automatically.
My order arrived damaged, what do I do?
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our Customer Happiness Guarantee. Reach out to us within 24 hours of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.
You can also bring an online order into store for a replacement. Inventory online and in-store differs, so we recommend calling us in advance to ensure availability, or we can help you pick out an alternative plant.
Tip: Sometimes plants just need a little loving care after being in transit. One of our plant care experts may coach you through how to overcome something cosmetic, such as bent leaves or bruises.