FAQs: Loyalty & Referral Program

Posted by Team Orchid-Tree on

FREQUENTLY ASKED QUESTIONS (FAQS)

What is this?
This is our way of showing appreciation. You will earn points for activities on our site, like referrals and purchases. You can use them to earn discounts on purchases, so the more you collect the more you save.


Who can join?
Anyone with an account is automatically enrolled.


How do I earn points?
You can earn points for all sorts of activities, including referring friends, liking us on Facebook, following us on Instagram and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.


How do I view my point balance?
Your point balance is on every page in the bottom bar.


How do I redeem my points?
Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can unlock and redeem them for a reward.


Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!


What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)


What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.


Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few days for us to process your activity and provide your points.


Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout. 


How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.


What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.


Where can I report a problem or give feedback?
Write to us at info@orchid-tree.com or Whatsapp or call us at 9900802332


Share this post



← Older Post Newer Post →